Website Terms and Conditions

1. About Us

This website is operated by Big Red Square Ltd, trading as Bristol Stays. We manage a small portfolio of short-term rental properties in Bristol:

• Two family-run properties operated personally by Jaya Chakrabarti and Stuart Gallemore (not VAT-registered), and
• One city-centre property (Duel House, Bristol), which is operated by Jaya Chakrabarti and Stuart Gallemore as co-hosts on behalf of Big Red Square Ltd, aour VAT-registered company.

While all bookings and guest communication are managed through Bristol Stays, Big Red Square Ltd is the data controller for all properties and is registered with the UK Information Commissioner’s Office (ICO).

Note: These separate arrangements exist due to VAT requirements — Duel House is owned by a VAT-registered company (Big Red Square Ltd), whereas the other properties are privately owned and operated.

You can contact us via our contact form at https://bristolstays.com.

2. Website Purpose

This website is intended to:

• Provide information about our properties, amenities, and locations
• Allow users to submit enquiries and make direct booking requests
• Share property-specific booking terms, policies, and contact details

We reserve the right to change or withdraw content at any time without notice.

3. Booking Terms

All bookings made via this website are subject to property-specific short-term rental agreements, which outline key terms including guest conduct, payments, cancellation policies, and liability.

Before completing a booking, guests must review and accept the terms for the property they are booking:

• The Annexe (Knowle)
• Bristol Townhouse (Brislington)
• Duel House (City Centre)

These booking terms form the contract between you (the Guest) and us (the Host).

4. Accuracy of Information

We do our best to keep the website content accurate and up-to-date. However, we do not guarantee that all information will always be complete or error-free.

You are responsible for ensuring any details you submit (e.g. booking information, email address) are correct.

5. Intellectual Property

All content on this website (including text, images, logos, layout, and design) is owned or licensed by Big Red Square Ltd or Bristol Stays and is protected by copyright and other intellectual property laws.

You may not copy, reproduce, or republish any material without written permission.

6. Links to Other Websites

This website may include links to external websites for convenience (e.g. transport info, maps). These links are provided as references only — we are not responsible for their content or reliability.

7. Limitation of Liability

We do not accept liability for:

• Any losses caused by use of or reliance on this website
• Inaccurate or outdated content
• Interruptions, errors, or viruses on the site
• External websites linked to from this site

Your use of this site is entirely at your own risk.

8. Privacy and Cookies

Use of this site is subject to our:

• Privacy Policy
• Cookie notice (displayed via banner when visiting the site)

We collect minimal personal data via contact forms and use Google Analytics for site performance tracking. You can manage your cookie preferences at any time.

9. Changes to These Terms

We may update these Terms and Conditions at any time. The updated version will be posted on this page with the revised date.

10. Governing Law

These Terms and Conditions are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the English courts.

11. Contact

For any questions about these terms, please use the contact form on our website:
https://bristolstays.com